As the impact of the Covid-19 (the Corona virus) continues to spread, the safety of our customers, our employees and our delivery partners remains our primary concern, so we wanted to reach out and explain a few things about our approach to business during these challenging times.
You can buy your fireplace, your flue-kit and everything you need for installation online. We will deliver it directly to you and put you in touch with a local installer who will fit your home essential in time for winter.
With regards to our showroom, of course the safety of our staff and customers is our first priority, so we are monitoring Government advice on a daily basis and will change our policy very quickly where required.
However, for the time being our showroom and Piggly Wiggly remain OPEN and are cleaned daily. Our staff members wash their hands and have hand gel which they are using on a regular basis. They are also making sure that all surfaces and door handles are kept clean at all times.
If you feel at all unwell, or have recently returned from an infected area, for the safety of everyone, please don’t visit the showroom, rather call us and let us help you telephonically or shop online where you will find our full and extensive catalogue.
We thank you very much for your understanding and continued support, it is much appreciated.
Stay safe and look after yourselves and others in need in your community.
Shipping & Dispatch Safety
For all online orders, Fires & Braais is taking precautionary measures to reduce the risk of virus transmission.
Here are some of the steps we are taking with immediate effect.
As a precaution, during this time we will wipe down all your packages in your order prior to delivery. Our despatch staff sanitise their hands prior to packaging and will wear disposable gloves.
No contact delivery
When our drivers arrive at your delivery address, they have been instructed to ring the bell, and stand back at a safe distance.
The drivers will place the pallet and items at your door or where you instruct them to place them. The driver will then record your name, with the date and time of delivery in front of you, so you won’t need to touch or sign any paperwork.We advise that you wipe down all packaging prior to opening it and store it for installation.
For third party deliveries we advise that you follow the above protocols.