5.0 Google reviews   |    4.8 Facebook reviews

After installation you will be provided with important guidelines to follow for the first and ongoing use of your gas burner. Please do take note of these and follow them carefully, they are there to protect you and your new appliance.

Each appliance is different and you will need to familiarise yourself with the workings of your stove so please take time to read the manual.

Safe Usage of your Gas Burner

Gas fireplaces provide radiant and convection heat both efficiently and safely, using the latest technology. Flueless gas fires do this without the need of a flue.

On initial lightup of your new fireplace, the “newness” will burn off within the first few hours of operation. During this period some smoke may be emitted from the unit, this should be no cause for concern. Accordingly, the room should be well vetilated with all windows open during this period.

Humidity levels will rise with the use of your fireplace, but with the usual dryness of winter, it will surely be welcomed. Should the humidity become overbearing, open the windows for a short time.

  Top Tips

1. Complete your guarantee card. If the guarantee card is not signed by yourself and the installer and returned to the manufacturer, the product guarantee will be deemed invalid.

2. Always have a spare gas bottle to hand. You never know when you will run out and its not nice to be cold!

  Don’t Do

Never leave a gas fire unattended and do not leave a gas fire onwhile you doze unless there is someone else in the room too.


Carbon monoxide poisoning: Early signs of carbon monoxide poisoning resemble the flu, with headaches, dizziness or nausea. If you have these signs, the heater may not be working properly. Get fresh air at once. Have the heater serviced. Some people are more affected by car-bon monoxide than others. These include pregnant women, people with heart or lung disease or anemia, those under the influence of alcohol, and those at high altitudes.

Installation of your gas burner

Installation of your gas burner ALL GAS appliance may only be installed by a registered LP Gas installer and must comply with the requirements of SANS 10087-1.

Ask to be shown the installer’s card with his registration number, before allowing the installation work to commence and make a note of his QCC number.

Upon completion of the installation, the installer is required to explain the operational details of the appliance together with the safety instructions. You should be asked to sign acceptance of the installation and be provided with a completion certificate. You should only sign for acceptance of installation, upon commitment from the installer, that it complies with SANS 10087-1 and is to your satisfaction.period to ventilate the room.

Regardless of the what you burn (wood, pellet, anthracite or gas) the fire will consume oxygen when in use. With any fireplace but especially for fluess gas fires it is therefore very important to ensure that there is ample ventillation. This is both for the efficient performance of the unit as well as for your safety.

No permanent ventilation is required if the room is 97m³ or larger, but an opening window is required. Should the room size be smaller than 97m³ then permanent ventillation will be required. This volume may include up to 50% of adjacent rooms connected by permanent archways, but not rooms separated by a closable door.

No gas fireplaces may be installed in bathrooms or bedrooms.

Where applicable, the min. free area of ventilation must be 13 cm² per mJ of heat input. The heat input of other gas, wood, coal or paraffin appliances must be included in the calculations. It is the installer’s responsibility to do these calculations on behalf of the home owner.

How much gas will I use?

Every gas appliance will have tecnical specifications which include a flow rate and consumption rate.

Gas burners also come with different settings which allow you to conrol the heat output of the burner and as a result the consumption.

Using this you will be able to determine how much gas you will use in one hour.

How to control your gas burner

Controlling a gas burner is easy. Simply turn and depress the control knob. Some units are fitted with a pilot light and others are held down until ignition.

You should hear a clicking noise as the electric lighter sparks. This will ignite the pilot or gas. Once lit simple adjust the flame up or down depending on heat output required.

A bigger flame provides more heat, uses more gas and requires more ventillation.

Please refer to your manual for specific instructions for your make and model of gas burner.

Start up

Ensure sufficeint ventillation. Check the gas is open and then simply use the ignition button or knob to ignite the pilot or gas. Refer to your user manual for specific model instructions.

Normal operation

Depending the required heat output the gas knob is turned up or down. More heat – bigger flames, higher kW output, higher temperatures, higher fuel consumption and more ventillation required.


Check your gas burner is off and no flame is evident. Close off gas connections and switch out the gas bottles. Ensure all gas fittings are securely and properly reconnected, turn on the gas and then re-ignite your gas burner.

Night time operation

Never leave a gas burner on during the night. Not only is an open flame a very bad idea but carbon monoxide build up can lead to posioning and even death.

How to clean your gas burner

Should soot deposits appear on the stainless, mosaic tiles or other parts of your gas burner, first clean these with a dry cloth when cold, and follow up with a cloth dampened with methylated spirits and a final buffing with a dry cloth. Do not use an oil based cleaner, as the oil tends to discolour tiles and leave streaks on paint or stainless steel when heated.

The surrounding facia may be cleaned with any good stainless steel cleaner, whilst a damp cloth should clean any other surfaces.

Fireplace Servicing and maintenance

Regular inspection and cleaning of your appliance is very imporant. Remember this is fire and so considered operation and care is required to stay safe. During season inspections should be done daily.

Servicing must be carried out by a qualified gas installer. Frequency of service depends on usage, but must be carried out at the first sign of malfunction and at least once in 2 years.

Suggested procedure for servicing:

  1. Isolate the gas supply and work on a cold unit.
  2. Remove the coals or pebbles.
  3. Remove the burner and empty the black radiant ceramic ash into a container.
  4. Clean the burner and venturi by vacuuming.
  5. Remove the surrounding stone or ceramic ash and clean by vacuuming.
  6. Inspect the ODS pilot and clean the airways. Check the spark gap.
  7. Inspect and clean the main jet
  8. Re-assemble the components.
  9. Turn on the gas supply and leak test.
  10. Check pilot and burner for good ignition.
  11. Light the fire and check pressure settings.
  12. Check the safe operation of the unit.

5.0 Google reviews   |    4.8 Facebook reviews